Owner FAQs

Our team provides a premium standard of service across rent collection, repairs and maintenance, negotiation and compliance to ensure we secure you the highest rental returns possible in the current market. Our service ensures your peace of mind with your property being maintained to the very best standard.

We can take care of the switch for you. Contact Your Property Team and we can manage the changeover, including notifying your tenant and arrange for the keys and paperwork to be collected from your existing property manager.
You can be confident that there will be no interruption to the management of your property during the transfer process.

In our experience, properties which are beautifully presented, professionally marketed using digital photography, priced according to market conditions and expertly represented by a professional agent will stand out and attract a better quality tenant faster. Contact Your Property Team for expert advice on renting out your property.

Our team can provide you with an accurate rental appraisal for your property in the current market based on a comparison of rentals of similar properties in your area. Market demand and supply will also influence the amount of rent you can expect to achieve, our team will be able to advise you what the demand is in your area for a property like yours in the current market. Contact our Your Property Team for a free rental appraisal.

Once rental income is received into our trust account we will transfer the funds into your nominated bank account during our bi-monthly payment runs.

With your authority our office can pay all or selected incurred property related expenses, bills and rates notices on behalf of yourself from the rent.

We provide you with an easy to understand bi-monthly statement detailing rental funds received & any outgoings or expenses we have paid on your behalf.

Lessors are able to pass on the full water consumption charges to tenants if:

• the rental premises are individually metered (or water is delivered by vehicle)
• the rental premises are water efficient; and
• the tenancy agreement states the tenant must pay for water consumption.

A Water efficient premise is one that is fitted with Water efficient devices, such as:

• Shower Heads with a maximum flow rate of 9 litres per minute;
• Toilets that are equipped with a dual flush not exceeding 6.5 litres (full flush) and 3.5 litres (half flush) and a maximum average flush volume of 4 litres (based on an average of 4 half flushes for every 1 full flush); and
• Internal cold water taps and single mixer taps (excluding those for bathtubs and appliances) that have a maximum flow rate of 9 litres per minute.

We don’t allow rent arrears to become a major issues. We use sophisticated technology which alerts us on a daily basis with regards to any rent which is not paid on time. We monitor arrears on a daily basis and take swift action on tenants which are falling behind on rent in accordance with the relevant legislation.

It is highly recommended that every owner takes out landlord insurance for their property. Landlords insurance is designed to protect you in the event your Tenant does not pay their rent, damages your property (beyond the amount secured by the bond), someone is injured on your property, and your contents are covered in the event of an accident.

We manage investment properties all over the Gold Coast, Queensland.