Owner FAQs

We look after rent collection, repairs and maintenance, negotiation and compliance for your property. Routine inspections are carried out every 14 to 17 weeks, with a detailed report and quality photos sent to you, so you know your property’s condition. We never spend money on repairs or maintenance without your approval, except emergency repairs the law allows. We monitor arrears daily, and we review the rent 90 days before a fixed-term tenancy ends.

You sign an appointment with us, and we give notice to your current agent for you and handle the whole changeover, including collecting the keys, records and bond paperwork. The notice period in your current agreement applies. Our own agreement can be ended by either party with 30 days’ written notice.

In our experience, a property that is well presented, professionally photographed and marketed, and priced for current market conditions will attract quality tenants sooner. Contact Your Property Team to talk about renting out your property.

We can prepare a rental appraisal for your property, based on rents for similar properties in your area and current demand. Contact Your Property Team for a free, no-obligation rental appraisal.

Once rent is received into our trust account, we transfer it to your nominated bank account in our weekly or twice-monthly payment runs.

With your authority, we can pay all or selected property expenses, bills and rates notices on your behalf from the rent.

We provide an easy-to-understand statement, weekly or twice-monthly, detailing rent received and any outgoings or expenses we have paid on your behalf.

Yes. Every owner has their own online owner portal, showing your statements, bills, inspection reports and repair jobs at any time.

Lessors are able to pass on the full water consumption charges to tenants if:

• the rental premises are individually metered (or water is delivered by vehicle)
• the rental premises are water efficient;
• the tenancy agreement states the tenant must pay for water consumption; and
• the tenant is given a copy of the water consumption bill within 4 weeks.

See the RTA's water charging page for details.

A water-efficient property is fitted with water-efficient devices, such as:

• Shower Heads with a maximum flow rate of 9 litres per minute;
• Toilets that are equipped with a dual flush not exceeding 6.5 litres (full flush) and 3.5 litres (half flush) and a maximum average flush volume of 4 litres (based on an average of 4 half flushes for every 1 full flush); and
• Internal cold water taps and single mixer taps (excluding those for bathtubs and appliances) that have a maximum flow rate of 9 litres per minute.

We monitor rent arrears daily. When rent is late, we follow up with the tenant and act in line with Queensland tenancy law.

We recommend every owner takes out landlord insurance. It is designed to cover events such as a tenant not paying rent, damage beyond the bond, and someone being injured at the property. Cover varies between policies, so check the product disclosure statement.

We manage investment properties across the Gold Coast, and also serve Brisbane.

Every 14 to 17 weeks, with a detailed report and quality photos sent to you. The first inspection is within six weeks of a tenancy starting, and tenants get at least seven days’ notice.