Privacy Policy

Last updated: 29 September 2026

1. Who we are

Your Property Team (ABN 56 647 777 375) is a licensed real estate agency (licence 4841810). Our office is at 14/2 Executive Drive, Burleigh Waters QLD 4220, and our postal address is PO Box 483, Burleigh Heads QLD 4220. We manage and lease residential and commercial property, and sell property, across the Gold Coast and in Brisbane.

We handle personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and under Queensland’s Residential Tenancies and Rooming Accommodation Act 2008 for rental applications and tenancies. “We”, “us” and “our” mean Your Property Team.

2. Whose information we hold

• Property owners, current and prospective
• Tenants, and people who apply to rent
• Buyers and sellers
• People who enquire through our websites, advertising, phone or email
• Referees, tradespeople and suppliers

3. What we collect

• Contact details: name, phone, email and postal address.
• Identity: identification documents where the law requires it, or to confirm you are who you say you are.
• For owners: the property, ownership details, and the bank account your rent is paid into.
• For rental applicants: the information Queensland’s rules allow on a rental application, such as rental history, employment, evidence you can pay the rent, and references.
• During a tenancy: rent records, inspection reports and photographs, maintenance requests and our correspondence.
• For buyers and sellers: what is needed to market, negotiate and complete a sale.
• From our website enquiry forms: your name, email, mobile, the property’s suburb, what’s prompting you to get in touch, and any note you add.
• From our websites: how you use them and which advertisement brought you there (see section 9).

We only collect sensitive information, such as health information, with your consent and where it is needed for the service.

4. How we collect it

Mostly from you: on forms and applications, by phone and email, in person, and at inspections. We also collect it from referees and previous landlords or agents, tenancy databases, identity checks, people acting for you, public records, and automatically from our websites.

5. How we use it

• To manage, lease and sell property, and to answer your enquiry.
• To assess rental applications and manage tenancies: collecting rent, paying owners, and arranging repairs with the owner’s approval.
• To meet our legal obligations, including under the Property Occupations Act 2014 (Qld), the Residential Tenancies and Rooming Accommodation Act 2008 (Qld) and anti-money laundering laws where they apply to us.
• To tell you about our services, which you can stop at any time (section 14).
• To run and improve our websites and measure our advertising.

Information from a rental application is used only to assess that application and manage the tenancy, and not for anything else without your consent.

6. Choosing tenants and tenancy databases

We review every application in detail, clarify anything unclear, and check that it is accurate. We confirm identity, contact references, and check tenancy databases such as TICA. If we list someone on a tenancy database, we follow the notice and dispute rules the law sets.

7. Who we share it with

Only as needed, and never sold. We share personal information with:

• the owner of a property you apply for or rent, to decide on and manage the tenancy;
• tradespeople, for access and repairs;
• the services we run our business on:
• tenancy databases, the RTA (bonds), QCAT, courts, regulators and government agencies where the law requires or allows it;
• people acting for you, such as your lawyer or accountant;
• our related mortgage broking business, YPT Finance, only to make a referral you ask for or agree to.

8. Overseas

Some administrative work is done for us by staff or contractors in the Philippines. Several of the services in section 7 store or process information outside Australia, mostly in the United States. We take reasonable steps to make sure anyone overseas handles your information consistently with the Australian Privacy Principles.

9. Websites, cookies and advertising

Our websites use cookies and similar technology. We use the Meta Pixel and the Google Ads tag to learn whether our advertisements lead to enquiries. They record that a page was visited or an enquiry was made. Our landing pages do not send Meta or Google your name, email or what you wrote.

When you enquire through our website, we email you an automatic confirmation that we received it, at most once a day.

You can block or clear cookies in your browser, and manage ads through Google’s Ad Settings and Meta’s ad preferences.

10. AI tools

We use artificial intelligence, including Anthropic’s Claude, to help our team draft emails and marketing, and to analyse how our advertising performs. When it helps draft a reply, the email being answered is processed by the AI provider to produce the draft.

A person reads every draft before anything is sent. We do not use AI to decide rental applications, and we do not give it trust account records or rental application details.

11. Automated decisions

We do not use computer programs to make decisions that significantly affect your rights or interests, such as whether a rental application succeeds. People make those decisions. If that changes, we will say so here, as the Privacy Act requires from 10 December 2026.

12. Security and how long we keep it

We keep personal information secure and limit access to the people who need it. We keep records for as long as the law requires, then securely destroy them or remove what identifies you.

Information from unsuccessful rental applications is destroyed within 3 months, unless you agree to a longer period. For tenancies that began on or after 1 May 2025, other personal information from the application and the tenancy is destroyed within 7 years after the tenancy ends.

13. Data breaches

If a data breach is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner (OAIC), as the Notifiable Data Breaches scheme requires.

14. Marketing

You can ask us to stop sending you marketing at any time. Every marketing email has an unsubscribe link. We never use rental application information for marketing.

15. Accessing and correcting your information

You can ask for the personal information we hold about you, and ask us to correct it. Contact our Privacy Officer (section 17). We will respond within 30 days, and tell you why if we cannot help.

16. Dealing with us anonymously

You can make a general enquiry without giving your name. We need to know who you are to lease, manage or sell a property.

17. Complaints and contact

Privacy Officer: Your Property Team

• Email: hello@yourpropertyteam.com.au
• Phone: 07 5676 7755
• Post: PO Box 483, Burleigh Heads QLD 4220

Tell us about your concern in writing. We will respond within 30 days. If you are not satisfied, you can complain to the OAIC at oaic.gov.au or on 1300 363 992.

18. Changes to this policy

We update this policy when our practices or the law change. The date at the top shows the latest version.