Choosing a property manager
Gold Coast, Brisbane and Logan
Ask any agency, including us.
A fee and a first meeting don’t tell you much. These questions do: who will look after your property, how often it’s inspected, what happens when rent is late, and how you leave if it isn’t working.
The questions that matter
Ten questions to ask any property manager.
Our own answers sit under each question, so you can compare.
Who looks after my property day to day?
A brand doesn’t manage your property; a person does. Ask who your contact will be, and who answers when you call.
Our answer: your property manager looks after it day to day, and Grant Drennan, our founder and Director, is the constant behind it. Our property managers take your calls.
How often is it inspected, and what do I see?
An inspection only helps if you see the result. Ask how often, and what the report includes.
Our answer: routine inspections every 14 to 17 weeks, with a detailed report and quality photos sent to you. The first is within six weeks of a tenancy starting.
What do you record when a tenant moves in?
The entry condition report is your record of what you handed over, and it matters most when the tenant leaves.
Our answer: every entry condition report has hundreds of photos and a 360° walkthrough of the whole property.
How do you choose a tenant?
Ask what is checked, not only whether applications are checked.
Our answer: every application is reviewed in detail and checked for accuracy: identity, references and tenancy databases, following Queensland’s legislation. If we wouldn’t put them in our own home, we won’t put them in yours.
What happens if the rent is late?
Ask when the agency first notices, and when it acts.
Our answer: your tenant hears from us every day from day 1, and on day 8 we issue the breach notice the legislation allows.
Will you spend my money without asking?
Ask what needs your approval, and how quickly a repair request is looked at.
Our answer: no. Nothing is spent on repairs or maintenance without your approval, except emergency repairs the law allows. Every maintenance request is acknowledged straight away and reviewed by your property manager within one business day.
When is the rent reviewed?
Every week your rent sits below the market is money you don’t get back. Even $20 a week adds up to $1,040 over a year.
Our answer: we review it 90 days before a fixed-term tenancy ends.
How quickly will you get back to me?
Ask for a timeframe, not “as soon as possible”.
Our answer: we reply to emails within one business day, and our property managers take your calls.
What will it cost, all in?
The percentage rarely tells you the whole cost. Ask for every fee in writing, including letting, renewals and any one-off charges.
Our answer: we quote your property in writing, with every fee listed, before you sign anything. See our property management fees
How do I leave if it isn’t working?
Ask how much notice either side has to give.
Our answer: either of us can end the management agreement with 30 days’ written notice.
Before you sign
Three things to check.
Already with an agent? Switching is simpler than most owners expect. How switching works
The appointment form
In Queensland, the appointment form (the Form 6) sets out the services and every fee before you sign. Check every fee you were quoted is in it.
The appraisal
An appraisal is an estimate, not a promise. Ask what it’s based on, and which rentals nearby it was compared with.
The reviews
Read what owners say about how problems were handled, not only the star rating.
Our numbers
than 1%Vacancy between tenancies
Choosing
Your questions, answered.
Is the cheapest property manager the best value?
Not always. On a property renting for $700 a week, a management fee 1% lower saves $364 a year, while one extra week empty between tenants costs $700. Compare what the manager does, not only the percentage.
Can I change property managers during a tenancy?
Yes. Changing agents doesn’t change the agreement your tenant signed, so their lease carries on unchanged. When you appoint us, we give your current agent 30 days’ notice for you, and the handover happens during those 30 days. How switching works
Do you manage properties in Brisbane?
Yes. We manage investment properties across the Gold Coast, Brisbane and Logan, and every commitment on this page holds in Brisbane and Logan, inspections included.
How will I know what’s happening with my property?
Your own owner portal shows your statements, inspection reports, repair jobs and documents at any time. Owner payments are made weekly or twice a month, you choose.
What does a rental appraisal cost?
Nothing. Rental appraisals are free, with no obligation.
Free · No obligation
What could your property rent for?
Find out what your property should be earning. We compare it with rents for similar properties in your area and with current demand. It costs nothing, and there's no obligation.
Google reviews
In our owners' own words.
We had a great experience renting our house out with Grant and the team. They found us amazing tenants and kept the place spotless! Very easy to deal with.
Excellent service and attention to detail that my previous agent overlooked. I'm very happy with Grant and his team's service.
We have had such good experience with this company. So happy with their handling of our rental property. Highly recommend these agents.
So happy we are using Grant & Ben from Your Property Team at Burleigh to manage the rental of our home. From our initial meeting they understood our needs, acted promptly & professionally. Their marketing & advice for leasing was good. Their initial inspection & photos are extremely thorough & detailed as are their property reports. Highly recommend.
Grant is knowledgeable, professional, courteous and across everything at all times with both myself as a landlord and my tenants, Grant has managed to develop relationships with the tenants that has resulted in them being happy and again as a landlord that makes me happy. I encourage you to reach out to Your Property Team as I know you will not be disappointed.
After some false starts with other agencies, we were fortunate enough to find the guys at YPT. We have found them to be fantastic and have recommended them to other friends with rentals in the area.
We appreciated the hard work put in to find the right tenants for our home. Excellent customer service. Highly recommend.
Talk to us
Let's talk about your property.
Not sure where to start? Book a call: 15 minutes by phone or video, whether it's about one property or your whole portfolio.
