Tenant FAQs

The best form of contact with our office is via email, please email hello@yourpropertyteam.com.au, however if your matter is urgent, we can be contacted via phone on 07 5676 7755. Please note that the office is not open on the weekend or Public Holidays, but we can be contacted by phone in emergency.

We will inspect your property within the first 6 weeks of a new tenancy, and then on a consistent routine schedule thereafter.
As a Tenant you will receive at least 7 days notice before an inspection.

If you find yourself locked out of the property, we are available 24/7 to assist you with getting back into your home. You just need to call Show number.
Please be aware there is a call-out fee for one of our dedicated team to attend.

If it is a non urgent repair then please raise this request through the Tenant Portal. You can Log In here.

Refer to Legislation following for what is classified as Emergency Repairs: RTRA ACT 2008 Section 214 – Meaning of emergency repairs Emergency repairs are works needed to repair any of the following;

• burst water service or a serious water service leak;
• blocked or broken lavatory system;
• serious roof leak;
• gas leak;
• dangerous electrical fault;
• flooding or serious flood damage;
• serious storm, fire or impact damage;
• failure or breakdown of the gas, electricity or water supply to premises;
• failure or breakdown of an essential service or appliance on premises for hot water, cooking or heating;
• fault or damage that makes premises unsafe or insecure;
• fault or damage likely to injure a person, damage Property or unduly inconvenience a Tenant of premises;
• serious fault in a staircase, lift or other common area of premises that unduly inconveniences a Tenant in gaining access to, or using, the premises.

If the repair is not of an emergency nature, please submit a property maintenance request through the tenant portal and we will arrange the appropriate tradespeople.

You are required to pay for the water consumption charges if:

• the rental premises are individually metered (or water is delivered by vehicle)
• the rental premises are water efficient; and
• the tenancy agreement states that you must pay for water consumption.

A water-efficient property is one that is fitted with water-efficient devices, such as:

• Shower Heads with a maximum flow rate of 9 litres per minute;
• Toilets that are equipped with a dual flush not exceeding 6.5 litres (full flush) and 3.5 litres (half flush) and a maximum average flush volume of 4 litres (based on an average of 4 half flushes for every 1 full flush); and
• Internal cold water taps and single mixer taps (excluding those for bathtubs and appliances) that have a maximum flow rate of 9 litres per minute.

There are two possible things that can cause your oven to stop working. The first is a fault in
the electrical system and the second is a problem with the oven itself. The below steps will
determine the type of tradesperson needed. In some cases, these steps may fix your problem if it was
caused by something temporary.

Check if any of the (RCD) switches on the fuse box have tripped. The fuse box can normally
be found in the following places:

• Townhouses: in your garage or an internal cupboard
• Houses: near your electricity meter on the side of your house
• Units: generally in an internal cupboard

It looks like this, but switch colours may vary and there is normally a cover over the box. The
Switches often have names above or below them indicating what they’re connected to.

Check all the fuses are in the “On” position. If the oven switch is “Off” push it back to the
“On” position.

Turn your oven on. If the switch in the fuse box trips again, the issue is electrical and
we’ll need an electrician.
If the switch stays on, but the oven doesn’t work, it’s likely a problem with the oven (not the
electricals) and we’ll need to send out an appliance repair man.
If the problem isn’t resolved after doing this please call the office (or emergency number
after hours) and we’ll be able to assist you more.

Check if the Hot Water (RCD) switch on the fuse box has tripped to the “Off” position. The
fuse box can normally be found in the following places:

• Houses: near your electricity meter on the side of your house
• Townhouses: in your garage or an internal cupboard
• Units: generally in an internal cupboard

It looks like this. Switch colours may vary and there is normally a cover over the box. The
Switches often have names above or below them indicating what they’re connected to.

If the switch for the Hot Water is “Off”, put it back in the “On” position.
If it stays on, you’ll need to allow some time for your hot water heater to heat up the water
in the tank. If it’s stuck in the off position or keeps turning back off when you turn it on, we’ll need to
arrange an electrician to assess the situation.

Please call the office (or emergency number after hours) and we’ll be able to help.